I lost access to my account

[KelvenLeopoldo]

Select Topic Area

Question

Body

A few days ago I realized that I can no longer access my Github account, but I had activated 2fa and I can't find the recovery code. When I try to log in, it shows that the authentication code was sent to my cell phone, but I never receive it. Is there any way I can use it to regain access to my account? Can anyone help with this?

[davevad93]

Hi @KelvenLeopoldo ,

For account related issues, it's recommended to contact support by opening a ticket here, select "Two-factor authentication recovery" and explain your problem.

[KelvenLeopoldo]

Hi @davevad93!
Thank you.

[davevad93]

You're welcome @KelvenLeopoldo 👍

[mecodeatlas]

Thanks for posting in the GitHub Community, @KelvenLeopoldo!

We're happy you're here. You are more likely to get a useful response if you are posting your question in the applicable category, the Discussions category is solely related to conversations around the GitHub product Discussions. This question should be in the General category. I've gone ahead and moved it for you.