Canceling the payment directly from the application is not working as expected.

[arbaz8dots]

Summary

Cancel payment from application not working

Code to reproduce

Terminal.getInstance().cancelPaymentIntent(paymentIntent!!,object :PaymentIntentCallback{
override fun onFailure(e: TerminalException) {

        }

        override fun onSuccess(paymentIntent: PaymentIntent) {
            Terminal.getInstance().clearReaderDisplay(object :Callback{
                override fun onFailure(e: TerminalException) {
                    
                }

                override fun onSuccess() {
                    
                }

            })
        }
    }) 

Android version

Impacted devices (Android devices or readers)

SDK version

3.9.3

Other information

I attempted two methods: first, canceling the payment using the SDK and then clearing the display, and second, canceling the payment through the API followed by clearing the display.

[xiaoshen-stripe]

Hi @arbaz8dots can we get some further detail to help investigate further?
Some helpful information would be: stack trace, PI ids, reader serial number and more details on the reproduction steps. Also, can you include what you feel the expected behavior should be?

[khiemvu]

I am experiencing the same issue on version 3.10.1. The payment intent was generated with the status: "PaymentIntentStatus.requiresPaymentMethod".
My reader serial number is STRM26142031317 (and also applies to STRM26142031318 and STRM26138009267).

I/RestResponse(19288): REST response with code 200 received
I/RestResponse(19288): request-id: req_xBS4MUcCzeuy76
I/StripeTerminal(19288): class=RestClient message="url=https://api.stripe.com/v1/payment_intents/pi_3QdRvZRxZK17QACE0cTK4MAp status=OK headers={access-control-allow-credentials=true, access-control-allow-methods=GET, HEAD, PUT, PATCH, POST, DELETE, access-control-allow-origin=*, access-control-expose-headers=Request-Id, Stripe-Manage-Version, Stripe-Should-Retry, X-Stripe-External-Auth-Required, X-Stripe-Privileged-Session-Required, access-control-max-age=300, cache-control=no-cache, no-store, content-length=1872, content-security-policy=base-uri 'none'; default-src 'none'; form-action 'none'; frame-ancestors 'none'; img-src 'self'; script-src 'self' 'report-sample'; style-src 'self'; upgrade-insecure-requests; report-uri /csp-violation https://q.stripe.com/csp-violation?q=70aPkREZadsAvDKTEcVk18h3_yqW3YFAVwPYZ9xFZ6r1ueCrIHq3uOQ56UlQKDrQt2rpeZ0Jxg%3D%3D, content-type=application/json, cross-origin-opener-policy-report-only=same-origin; report-to="coop", date=Sat, 04 Jan 2025 07:37:46 GMT, idempotency-key=1735976263795STRM26142031317hlTv7XR9, report-to={"group":"coop","max_age":8640,"endpoints":[{"url":"https://q.stripe.com/coop-report"}],"include_subdomains":true}, reporting-endpoints=coop="https://q.stripe.com/coop-report", request-id=req_xBS4MUcCzeuy76, server=nginx, strict-transport-security=max-age=63072000; includeSubDomains; preload, stripe-account=acct_1OwlwgRxZK17QACE, stripe-version=2019-02-19, vary=Origin, x-content-type-options=nosniff, x-stripe-priority-routing-enabled=true, x-stripe-routing-context-priority-tier=api-testmode, x-wc=AB} response={"amount":"1350","amountCapturable":"0","amountDetails":{"tip":{}},"amountReceived":"0","applicationFeeAmount":"209","captureMethod":"manual","charges":{"hasMore":false,"totalCount":0},"created":"1735976265","currency":"usd","id":"pi_3QdRvZRxZK17QACE0cTK4MAp","livemode":false,"metadata":{"attendee_name":"","cart_id":"24841","event_names":"New Happy Dad and Son 6 :Shrunk","gift_cart_names":"N/A","is_ticket":"true","passes_names":"N/A","ticket_currency":"usd","ticket_level_names":"T1","total_ticket":"1","venue_email":"","venue_id":"90","venue_name":"City Theater "},"paymentMethodOptions":{"cardPresent":{"requestExtendedAuthorization":false,"requestIncrementalAuthorizationSupport":false}},"paymentMethodTypes":["card_present"],"status":"requires_payment_method","__redacted_fields":["clientSecret"]}"
V/QueueFileCollector(19288): terminal_sdk_wire_metrics batch of size 2 generated.
V/BatchDispatcher(19288): Flushed successfully.
V/QueueFileCollector(19288): terminal_sdk_wire_metrics removed 2 entries.
V/QueueFileCollector(19288): terminal_sdk_wire_traces_2 batch of size 2 generated.
V/BatchDispatcher(19288): Flushed successfully.
V/QueueFileCollector(19288): terminal_sdk_wire_traces_2 removed 2 entries.
D/StripeTerminal(19288): class=Terminal message=collectPaymentMethod config="CollectConfiguration(skipTipping=false, moto=false, updatePaymentIntent=false, tippingConfiguration=null, enableCustomerCancellation=false, requestDynamicCurrencyConversion=false, surchargeNotice=null, allowRedisplay=null)"
D/StripeTerminal(19288): class=TerminalSession message=collectPaymentMethodWithExplicitAllowRedisplay config="CollectConfiguration(skipTipping=false, moto=false, updatePaymentIntent=false, tippingConfiguration=null, enableCustomerCancellation=false, requestDynamicCurrencyConversion=false, surchargeNotice=null, allowRedisplay=null)"
I/StripeTerminal(19288): class=TerminalSession message=enqueueOperation operation=CollectPaymentMethodOperation
V/QueueFileCollector(19288): terminal_sdk_wire_metrics batch of size 1 generated.
V/BatchDispatcher(19288): Flushed successfully.
V/QueueFileCollector(19288): terminal_sdk_wire_metrics removed 1 entries.
V/QueueFileCollector(19288): terminal_sdk_wire_traces_2 batch of size 1 generated.
V/BatchDispatcher(19288): Flushed successfully.
V/QueueFileCollector(19288): terminal_sdk_wire_traces_2 removed 1 entries.